Shipping policy

At PMB, we work hard to make sure your order is packaged securely and shipped as quickly and safely as possible.

Processing & Shipping Time

Orders may take 1–24 days to ship after your order has been placed. While we allow up to 24 days as a maximum processing and shipping timeframe, it is unlikely that your order will take the full 24 days. Most orders are expected to be shipped sooner.

Shipping times can vary depending on order volume, product availability, holidays, weekends, weather, carrier delays, and other circumstances outside of our control.

Order Processing

Once your order is successfully placed, we begin preparing it for shipment. Your items will be checked and securely packaged before being handed over to the shipping carrier.

Please make sure that the shipping address and contact information provided during checkout are correct. PMB is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

Secure Packaging

We take care when packaging every order. Clothing items are securely packaged to help protect them during transportation.

Customers should not expect their products to arrive damaged due to our packaging. However, because packages are handled by shipping carriers during transportation, unexpected damage can occasionally occur.

If your order arrives damaged, please contact PMB as soon as possible with your order information and photographs of the damaged packaging and/or product so we can review the situation and determine the appropriate next steps.

Shipping Delays

While we do our best to ship orders as quickly as possible, we cannot guarantee an exact delivery date. Delays may occur because of circumstances outside our control, including carrier delays, severe weather, holidays, high shipping volumes, incorrect addresses, or other unexpected circumstances.

If your order is delayed, please allow additional time for the carrier to complete delivery.

Tracking Information

When tracking information is available, it may be provided to you after your order has been shipped. Tracking information may take some time to update after the package has been handed to the shipping carrier.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household.

If you still cannot locate your package, contact the shipping carrier and then contact PMB so we can assist you with the next steps.

Questions About Shipping

If you have any questions about your order or our shipping policy, please contact PMB through the contact information provided on our website.

By placing an order through the PMB website, you acknowledge and agree to the shipping terms outlined in this policy.